Information

Pharmacy First - Immediate Help from Pharmacies

Patients can now access direct help for 7 conditions from local pharmacies. This is a new service and the pharmacist may be able to provide medications as part of the service and save you having to visit the GP.

The conditions that the pharmacy can now help with are:

Clinical pathway	Age range
Acute Otitis Media*	1 to 17 years
Impetigo	1 year and over
Infected insect bites	1 year and over
Shingles	18 years and over
Sinusitis	12 years and over
Sore throat	5 years and over
Uncomplicated urinary tract infections	Women 16-64 years

* Distance Selling Pharmacies will not complete consultations for Acute Otitis Media.

Help to Keep Warm

Help to keep warm is available from:

Household Support Fund Grants

Over 18's can apply to Wealden District Council Household Support Fund - Wealden District Council - Wealden District Council but have to meet all three of the following conditions:

Applicants must be over 18 years old.
Applicants must be resident within the Wealden District Council Local Authority area.
Applicants must be getting either Universal Credit (that also includes the Housing Costs element), Housing Benefit or Council Tax Reduction (or getting a SEMI exemption and would otherwise get Council Tax Reduction)."

Age UK East Sussex can support anyone over the age of 50 with a grant, there is a limited criteria contact the charity directly on;

customerservices@ageukeastsussex.org.uk

Age UK East Sussex can also carry out a benefits/welfare check to see if you are entitled to any other support such as being placed on the Priority Services Register with utility companies.

Warm East Sussex – keep warm and well in East Sussex can provide additional support and advice, on getting homes insulated, or help source free/low-cost devices such as draft excluders, covers for letter boxes etc etc.

Hospital Contact Details

For all queries regarding outpatient appointments, results, follow up and appointment delays at hospitals please contact the appropriate hospital direct.

If you are unable to contact the relevant department each hospital has a Patient Advice and Liaison Service (PALS) specifically to assist patients and their relatives.

Maidstone and Tunbridge Wells Hospital Trust (MTW)

Patients and relatives are welcome to contact us by telephone on: 01892 632953 or 01622 224960. If there is no-one available to answer your call, please leave a message on our voicemail facility and we will contact you as soon as possible. Alternatively you can email us on mtw-tr.palsoffice@nhs.net.

https://www.mtw.nhs.uk/patients-visitors/talk-to-us/patient-advice-liaison-service-pals/

East Sussex Hospital Trust (ESHT)

Patient advice and liaison service (PALS)
Eastbourne DGH
Level 2 main entrance (turn immediate left on entry, the office is first on the left)

0300 131 4784 or 0300 131 5309

esh-tr.patientexperience@nhs.net

Open to in-person visits:
9am to 3pm – Monday to Friday (excluding bank holidays)

https://www.esht.nhs.uk/service/patient-advice-and-liaison-service/

University Hospital; Brighton (BSUH)

Royal Sussex County Hospital, Sussex Eye Hospital and Royal Alexandra Children’s Hospital

01273 664511

01273 664973

uhsussex.pals@nhs.net