Message from Dr Justin Morris Senior Partner
Update - 28th April 2021
The Coronavirus continues to present considerable challenges and we are all working in difficult times.
We are unable to offer our usual range of appointments and appointment booking options. To minimise the risk to patients please do not come to the surgery at 08.00 to book appointments please telephone. I appreciate that for some this will be inconvenient and I am sorry for any additional delay.
We are currently facing an unprecedented demand for GP appointments both telephone and face to face. We are providing as many extra appointments as we can but we are aware that some patients are experiencing difficulties. We are sorry for the inconvenience caused and can assure you that we are doing all we can to deal with the back log of demand.
We have to continue to work differently and the layout of our building means we have to limit the number of patients in the building at any one time and this is having an impact on the way we deliver our services.
We have upgraded our telephone system to provide additional lines but have become aware that some callers have experienced technical problems which our telephone provider is working to rectify.
Our reception team will continue to collect additional details from patients when they phone for appointments. This includes symptoms and conditions. This information helps us to manage the risks to patients and staff.
Our priority is the safety of our patients and staff and we appreciate that this is not ideal but we are doing as much as we can as this time.
Thank you for your understanding
Using the Surgery
The building is purpose built with consultation rooms located on two floors and two separate waiting rooms.
On arrival please book in at reception on the ground floor using our automated arrivals system. This will confirm which clinician you will be seeing and inform you of the appropriate waiting room to use, the Ground Floor or First Floor.
When the doctor or nurse calls you to the consulting room your name and the number of the consulting room will be displayed on the electronic patient information board in each waiting room.
If possible please try to telephone reception before 10am if you require a home visit.
Home visits are only available for patients who are housebound because of illness or disability and are always at the discretion of the doctor.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to deal with in a different way which may include a hospital attendance.
A rash or temperature does not prevent patients, including children, coming to the surgery and will not endanger others. Simply tell the receptionist on arrival at the surgery.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice. It is not appropriate to request a home visit because of transport difficulties the patient should seek assistance from friends, relatives or use local taxi services.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.
Please either telephone the surgery to cancel your appointment or if you are registered for online services you can cancel on line.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers or email address.
The form below will sign you up for the SMS service and online access. Please complete the form and bring it to the surgery together with photo ID. Your password will then be sent to you.
Some examinations that patients have to undergo can cause embarrassment and anxiety, and patients may prefer to have someone else present.
Following guidance from all the professional bodies, we will be offering and encouraging the use of chaperones in appropriate situations. You may decline the offer of a chaperone although in some circumstances the doctor may feel that a third person should be present and will discuss this with you if the need arises.
If you require an interpreter to attend with you when you see your Doctor please notify the surgery in advance.