Whilst many restrictions have been relaxed Health Care settings still have to take precautions to protect all patients and staff.

We are offering as many appointments as we can and some are available in advance, but demand continues to be extremely high.  To minimise the risk to patients and staff please do not come to the surgery at 08.00 to book appointments please telephone.  We appreciate that for some this is inconvenient and are sorry for any additional delay.

Our reception team continue to collect additional details from patients when they telephone for appointments.  This includes symptoms and conditions.  This information helps the clinical staff to manage the situation. 

Our priority is always the safety of our patients and staff.  We are doing as much as we can and the reception team are working hard to provide the very best level of service they can within the current constraints.

Thank you for your, help, consideration and understanding

If possible please try to telephone reception before 10am if you require a home visit.

Home visits are only available for patients who are housebound because of illness or disability and are always at the discretion of the doctor.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to deal with in a different way which may include a hospital attendance.

A rash or temperature does not prevent patients, including children, coming to the surgery and will not endanger others.  Simply tell the receptionist on arrival at the surgery. 

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.  It is not appropriate to request a home visit because of transport difficulties the patient should seek assistance from friends, relatives or use local taxi services.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. 

Please either telephone the surgery to cancel your appointment or if you are registered for online services you can cancel on line. 

Some examinations that patients have to undergo can cause embarrassment and anxiety, and patients may prefer to have someone else present.

Following guidance from all the professional bodies, we will be offering and encouraging the use of chaperones in appropriate situations. You may decline the offer of a chaperone although in some circumstances the doctor may feel that a third person should be present and will discuss this with you if the need arises.

If you require an interpreter to attend with you when you see your Doctor please notify the surgery in advance.