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Practice Policies


confidentialityYou provide us with personal information so that we may provide you with the appropriate treatment and care. Information is recorded on computer and we are registered under the Data Protection Act.

Patient confidentiality will be maintained at all times although, to ensure the most effective functioning of a multi-disciplinary team, it is sometimes necessary to share medical information between team members, all of whom are bound by a code of conduct.

Patients' Rights And Responsibilities

You will be treated with courtesy by all team members, who will be skilled in dealing with your enquiries and problems.

Please treat all our staff with courtesy and respect.

All team members will respect your confidentiality. Your records, both written and computerised will be kept secure and confidential. If you wish to see your medical records please ask any member of staff. A fee may be payable.

We will honour your religious or cultural beliefs.

Please let us know if you cannot attend an appointment, we can then free this appointment for another patient.

Complaints Procedure

Frank Powell, our practice manager is available by appointment to discuss any complaint you may have against the surgery. You may also make a written complaint, addressed to Mr Powell. This should be submitted within a few weeks of the incident. The practice will endeavour to investigate any complaint up to 12 months after the alleged incident.

Strict rules of confidentiality will be observed. A complaint made on behalf of someone else must be accompanied by that person’s signed agreement to the complaint whenever possible.

An acknowledgement will be sent within three working days and may include an offer of an interview to clarify the problem. If necessary there will be an investigation, following which an invitation may be issued to both concerned parties to meet. Alternatively, a written response will be sent within 25 working days, stating any conclusions and recommendation. The complainant will be notified should there be a delay in responding.  

Freedom of Information

For any Freedom of Information request please write to the Practice Manager at the Beacon Surgery, Beacon Road, Crowborough, East Sussex TN6 1AH

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